MATRC Telehealth Technology

MATRC

Telehealth TECHNOLOGY

Vendor Selection Toolkit

Telehealth Technology Vendor Categories

Here are the main categories of Telehealth Technology Vendors. Telehealth Technology includes hardware, such as equipment and devices, as well as software solutions.

Software to support live audio/video telehealth/ telemedicine.

Exam tools, including peripheral devices (e.g., video otoscopes, or digital stethoscopes) and supporting software that enhance video visits. These tools are often integrated into telehealth platforms, enabling more comprehensive remote assessments and clinical evaluations.

Tools with the ability to record images, video, or sound that can be securely shared with a clinician for asynchronous review and evaluation.

Vital sign collection and transmission devices (such as blood pressure cuffs, scales, glucometers, etc.) and software to monitor and manage data collection.

Smartphone apps or embedded functionality within a telehealth platform or EMR/EHR to support secure communication between patients and providers.

Software-based solutions, often delivered via smartphone or tablet apps, that provide evidence-based, clinically evaluated interventions to patients in order to treat, manage, or prevent a wide range of diseases and disorders.

Technology Vendor Selection Toolkit

Many people assume that telehealth is all about technology. While technology is essential, it’s only one piece of the puzzle. Just as you can’t bake bread with flour alone, successful telehealth requires more than just the right tools. In fact, as we’ll explain in Step 1, selecting your technology should be one of the last decisions you make before launching telehealth services.

This toolkit brings together insights from experienced telehealth experts to guide you through the key steps in selecting a vendor that aligns with your goals.

To ensure you choose the right vendor for your organization’s needs, we strongly recommend waiting to contact vendors until you’ve worked through each section of the "Are You Ready to Select a Vendor?" checklist.

The process of selecting and engaging a vendor is straightforward when approached strategically. Here’s how: